Return & Exchange Policy

At ShaarvCart, we are committed to delivering quality products and ensuring a smooth shopping experience. We carefully aim to deliver every order in good condition and provide a simple and transparent replacement policy for your peace of mind.

Return & Replacement Conditions

• Items must be unused and returned in their original packaging, with all tags, charging cables, accessories, and other included items intact.

• An unboxing video is mandatory for claims involving missing, incorrect, damaged, or defective items. The video should clearly show the parcel being opened from its sealed condition without cuts or pauses.

• Returns and replacements will be accepted if:

  1. You have received an incorrect item; or

  2. The product has a manufacturing defect or was damaged upon arrival.

• Approved claims will be resolved through a replacement or a refund to the original payment method, as applicable.

Eligibility for Return / Replacement

• Requests must be raised within 5 days of delivery.

• Products must be in their original condition, free from scratches, physical damage, or signs of use, except where the claim concerns damage or a defect on arrival.

• Items must be returned with the original invoice and all accessories supplied with the product.

• Orders placed using a gift card or items received as an exchange are not eligible for return or exchange, except where required by applicable law.

Returns & Exchanges (Product Condition Policy)

For hygiene, safety, and product-quality reasons, we do not accept returns or exchanges for used products due to a change of mind or personal preference, except where required by applicable law.

• If a product is completely unused, unopened, and in its original sealed packaging, a return request may be reviewed.

• Applicable shipping charges, including forward and return shipping, may be payable by the customer where the return is for a reason permitted under this policy and the charges are disclosed before the return is processed.

• Any applicable transaction or handling deductions will be communicated to the customer before the refund is processed.

• If a product is verified as defective or damaged on arrival, it will not be treated as a change-of-mind return. An eligible replacement will be provided without additional shipping charges.

Exchange Policy

At ShaarvCart, we strive to provide a seamless shopping experience. The following guidelines apply to exchanges:

• Exchange requests must be submitted within 5 days of delivery.

• For defective, damaged, incorrect, or missing items, customers should notify us within 24 hours of delivery, where possible, and provide supporting evidence, including an unboxing video.

• Approved exchange requests will be fulfilled through a replacement of the same product.

• If the same product is unavailable, a refund will be processed to the original payment method, as applicable.

• Shipping fees for an exchange will be waived when the product is verified as defective, damaged, or incorrectly supplied.

How to Request a Return or Replacement

To request a return, replacement, or refund, contact our customer support team with your order number, a description of the issue, and supporting photographs or video.

Email: shaarvcartsupport@gmail.com

Please wait for instructions from our support team before sending any product back.

ShaarvCart reserves the right to review return and replacement requests and verify the information provided, subject to applicable consumer-protection laws of India.